Returns and refund policy

 

Any unsuitable items can be returned for a refund within 30 days.

Sale items must be returned within 14 days.

Unsuitable items must be returned in the same condition that you received them in, unworn or unused, with any tags attached, and in any original packaging.

 

 

Our Returns Address

Send your return to:

Bedrock Returns
45 Brunel Avenue
Salford
M5 4BE

When you’re returning something we always recommend you use a tracked service as we are not responsible for anything lost in the post.

And always include the Returns Form or something else with your order number and contact details so we know who you are.

Email us at help@bedrocksandals.co.uk if you need any help.

 

 

Returns From Europe

If you’re returning something from Europe please use the same UK returns address:

Bedrock Returns
45 Brunel Avenue
Salford
M5 4BE
United Kingdom

We always recommend you use a tracked service as we are not responsible for anything lost in the post. On any customs paperwork please describe the contents as “returned goods” to avoid any delays or extra customs fees.

Email us at help@bedrocksandals.co.uk if you need any help.

 

 

Exchanges

We don’t offer exchanges for unsuitable items. Instead, just return the unwanted original item for a refund and then make a new order for the replacement.

 

 

Order Mistakes & Faulty Items

Was there a mistake with your order? Did something arrive damaged or developed a fault?

Email us at help@bedrocksandals.co.uk so we can decide the best way to get this sorted.

And don’t worry, if we need you to send anything back to us it won’t cost you anything.

 

 

Refunds

If we’re sending you a refund you’ll receive a confirmation email when it has been processed on our side. This could be up to 24 hours after we have initiated the refund.

However, banks and payment providers can take several working days to process a refund after we have submitted it to them. Some refunds happen instantly, others can take over a week. Unfortunately this is not something we can control and we appreciate your patience.

If you haven’t received your refund 10 days after you’ve received your refund confirmation please email us at help@bedrocksandals.co.uk so we can investigate.

Refunds will always be automatically made to the original payment method.